Frequently Asked Questions
你問我答
不需要。Check-in 後，你可跟隨自己的節奏自由工作，離開時才按逗留時間結算。
You will be charged for the actual time spent in our space, therefore it’s not necessary to decide your duration of stay when check-in. Feel free to leave earlier or stay longer than you expected.
獨立房間沒有額外費用，惟需要至少二人使用或收費。為達至共享原則，房間預約時限為最多六小時。
There is no additional charge for Private Room usage, subject to a minimum of 2 pax charge. The maximum booking and usage time is 6 hours.
一般而言，都會有位置的，週末下午 2 - 5 點我們會比較繁忙。前往各分店之前，你可以 WhatsApp、致電或登入 DeskSmart Premium 查詢即時座位狀況。週末如想有更多位置選擇，我們會建議在下午 2點前來。
You may check our seat availability before visit, by WhatsApp or log-in to your DeskSmart Premium account. We generally have seats available, while we can get a little busier during 14:00-17:00 on the weekends. If you plan to visit us on a weekend, you may want to come before 14:00 for more seat choices.
可以。我們是按你來到的時間Check-in，最後離開的時間Check-out，兩者中間的時間來計算收費的。所以若你購買 Day Pass，可於當天自由進出 Desk-one，並在離開時才付費。但留意，如果外出超過1小時，請不要佔用座位，物品可免費暫時存放我們的Lockers。
If you plan to purchase a Day Pass, you may place your belongings on the desk and leave temporarily. Payment can be settled when check-out.
Reading Lounge 為休閒區域，在不妨礙他人的原則下，可以細聲談話。Quiet Focus Zone 則為靜習區域，所有客人必須保持安靜。
While talking softly is allowed in Reading Lounge, please keep silent at all times in Quiet Focus Zone.
除 Quiet Focus Zone 外，其他區域一律歡迎自攜飲食，惟應避免食物太濃味，以免影響其他客人。每間分店均設有微波爐加熱服務，店員會為你提供協助。
You are welcome to enjoy your own food in Desk-one (except in Quiet Focus Zone), or order take-aways. However, please avoid food with strong flavour or odour that may affect other customers. If you need to reheat your food using a microwave, please ask our members of staff for assistance.
可以。旺角、銅鑼灣、灣仔、沙田及觀塘分店均設有 Common Ground 活動場地，適合15-80人使用，而我們六間分店的Reading Lounge也接受商業拍攝。
詳情請參考 Common Ground，或透過 WhatsApp 與我們聯絡。
Located in our Mongkok, Causeway Bay, Wan Chai, Sha Tin and Kwun Tong branches, Common Ground is an event venue suitable for 15 to 80 people. Our natural light filled Reading Lounge area at all 6 of our locations are also available for commercial shooting. If you are interested in hiring for workshops, seminars, shootings or other events, please see Common Ground or contact us by Whatsapp.
飲品零食只是輔助大家工作的小夥伴，而非自助餐。希望大家按實際需要享用，切勿濫取或帶離 Desk-one。
Free drinks and snacks are provided in Desk-one. Please take only as you need, and do not take away from our shops.
如欲租用投影機，歡迎在預約 Private Room 或 Common Ground 時，告知我們為你安排。4 人或以下費用為 250 元 / 次，5人或以上為 120 元 / 次。
Projectors are available for rental. Please inform us in advance while booking a Private Room or Common Ground. Rental fee per booking:
．$250 for 4 ppl or below;
．$120 for 5ppl or above
我們提供各種影印、掃描及列印服務，收費及詳情可向店員查詢。
We provide printing, copying and scanning services. Please ask our members of staff for pricing and assistance.
店內每個座位附近，都設有插座可供自由使用。我們亦備有不同款式的手機充電線可供借用，如有需要請向店員查詢。
Sockets are installed nearby every seat in Desk-one. Phone charging cables are also available for borrowing at the front desks.
到達分店時，向店員展⽰網站會員頁面內的QR Code，節省Check-in時間，Check-out時以DeskCredits便捷付款，即享$10 到訪優惠，工作更便利。
Present your member QR Code when check-in and pay with DeskCredits when check-out, to enjoy $10 discount and a convenient experience.
每次到訪時出示QR code，於任何分店逗留滿最低消費1小時或以上，即可獲1枚「溫室草嘢」電子印仔。並於會員頁面檢視你的「溫室草嘢」到訪獎賞，其後前往任何⼀間分店換領。
Presenting the QR code to check-in, customers with any single transaction of minimum 1-hour stay or above at any Desk-one’s branches are eligible and entitled to earn e-stamps. Check your latest status in 'Desk-one Rewards’, to redeem in any of our branches.
以下是我們Desk-one惡劣天氣開放時間之一般安排:
- 若在開店前已經預告或已發出「八號或以上颱風」或「黑色暴雨」警告訊號，Desk-one將會暫停開放
- 若在下午4點前已經預告或已除下「八號或以上颱風」或「黑色暴雨」警告訊號，Desk-one將在天文台警告訊號除下不多於2個小時後照常營業
- 若在開放時間內預告或發出「八號或以上颱風」警告訊號，Desk-one將在天文台預告2個小時內暫停營業
- 惡劣天氣下的實際開放時間可參考FB 及 IG Story，或與我們Whatsapp查詢
有關在惡劣天氣下，Private Room預約之安排:
- 預約於Desk-one分店未能正常營業的情況下會作自動取消及可以作免費改期。
- 而在預約開始前1.5小時前已發出「黑色暴雨」或「八號或以上颱風」，而Desk-one維持開放的話，客人可選擇繼續使用或安排免費改期。
Our general rules on opening hours under adverse weather are as follows:
- We will remain close if T8 and/or Black Rainstorms warning is hoisted 2 hours before the store opening time.
- If T8 and/or Black Rainstorms warning is lowered or forecasted to be lowered at or before 4pm, our stores would open within 2 hours after such announcement.
- If T8 is hoisted or announced to be hoisted during our operating hours, we would close within 2 hours after such announcement.
- Special opening hours are announced in Facebook & Instagram Story on that day, or you can whatsapp us for more information.
The free rescheduling policy under adverse weather of our Private Room bookings is as follows:
- Free rescheduling is available if Desk-one branches are closed due to adverse weather.
- In the event of T8 or Black Rainstorms is hoisted 1.5 hours before the booking start time, and that our branch remains open, clients are offered an option of (i) continuing their booking as usual, or (ii) special free rescheduling arrangement.
