Question 1

DeskSmart Premium Validity — 會籍之有效期為多少？

Accepted Answer

DeskSmart Premium之有效期為⼀年（365⽇），並由完成購買會籍（$80）及首次充值DeskCredit的當⽇起計算。
 
DeskSmart Premium is valid for 365 days from the day of purchase.

Question 2

What’s DeskCredit — DeskCredit有甚麼⽤途？

Accepted Answer

DeskCredit為電子代幣付款方式，每$1 DeskCredit價值相等於HK$1，適⽤於Desk-one溫室全線分店選購任何到訪⽅案：
．包括單次到訪⽅案，如任何Hour Passes或Day Pass 及
．包括任何⽉費計劃，如8-in-1 Pass、Geeks平日通行及Workaholics全日通行。
 
同時DeskCredit亦可用以繳付使用Private Room之費用或其預約之按金。
 
DeskCredit惟不適⽤於購買任何寄賣商品、繳付工作坊報名或場地租借之費用。
 
DeskCredit is a cash-free digital payment method. $1 DeskCredit is equal to HK$1. Applicable to all Desk-one branches. DeskCredit may only be used to settle payments for all single visit plans or month plans provided by Desk-one, including our Hour Passes and Day Passes, as well as charges for Private Rooms. Kindly note that DeskCredit may not be used to settle payments for any consignment items, workshop application and/or venue hire related fees.

Question 3

DeskCredit Top-up Options - DeskCredit之充值金額有甚麼選項？

Accepted Answer

DeskCredit之每次最低充值額為HK$200，充值金額有以下選項：
HK$200 / HK$500 / HK$1000
 
Minimum top-up value is $200 per transaction.
Available options: HK$200 / HK$500 / HK$1000

Question 4

DeskCredit Validity — DeskCredit之有效期為多少？

Accepted Answer

DeskCredit之有效期為購買⽇起計180⽇。於有效期內再次充值，過往餘額均會以最新⼀次充值的有效期計算，⽽有效期的延長次數不設上限。
 
例如：
．你在3⽉1⽇購買了500 DeskCredit，有效期將⾄8⽉28⽇。
．5⽉28⽇，假設你的餘額為250 DeskCredit，⽽你於當天充值200 DeskCredit，共450 DeskCredit 的有效期將統⼀定為11⽉24⽇。
．如8⽉28⽇或之前沒有進⾏充值，剩餘的DeskCredit（如有）會在8⽉29⽇歸零處理，不設退款。
 
DeskCredit is valid for 180 days from the date of purchase. Upon topping up of new Deskcredit within the validity period, the expiry date of all remaining unexpired DeskCredit shall be extended following that of the new purchase.
 
Example:
．Upon purchasing of 500 DeskCredit on 1-March, the expiry date would be 28-August.
．If you have 250 DeskCredit remaining on 28-May, and decided to top-up another 200 DeskCredit on that day, the total of your 450 DeskCredit would have its expiry date extended to 24-November.
．If there is no top-up on or before 28-August, all remaining DeskCredit (if any) would automatically expire and re-set to 0 on the 29-August.

Question 5

$10 Per Visit Discount – 如何享⽤$10到訪優惠？

Accepted Answer

每次到訪Check-in時，向職員出⽰有效DeskSmart Premium帳⼾內的QR Code，並於離開Check-out時，以DeskCredit付款，即可享⽤$10到訪優惠。此優惠適⽤於所有「單次到訪⽅案」，包括Hour Passes、Day Passes及Private Rooms之使⽤（⽉費計劃除外）。如未能提供QR Code及以DeskCredit付款，優惠將不會計算或補發。
 
Present your profile QR Code to our staff member when check-in AND pay with DeskCredit when check-out to enjoy $10 discount. This discount is applied only to all single visit plans, including our Hour Passes and Day Passes, and charges for Private Rooms (exclude Month Plans).

Question 6

DeskSmart Premium Visit Price – 上述價⽬表的價格是怎樣計算的？

Accepted Answer

價⽬表上「DeskSmart Premium 折後實際收費」之價格為享⽤買 1,000送100 DeskCredits之「9折充值獎賞」，以及「$10到訪優惠」後之實際⽀出金額。
 
由於「9折充值獎賞」將於充值DeskCredit時獲享，所以到訪時，需付⾦額會以扣除「$10到訪優惠」後之尊享會員價計算。只要以DeskCredit結帳，實際⽀出便等同「DeskSmart Premium 折後實際收費」價⽬表上之價格。
 
例⼦：
．平⽇3⼩時收費為$98，享⽤DeskSmart Premium之「$10到訪優惠」後為$88。
．如以DeskCredit⽀付費⽤（即 88 DeskCredit），於計算DeskCredit「9折充值獎賞」後，實際現⾦⽀出為$79。
 
The stated amounts under the “DeskSmart Premium Discounted Price” column reflects the actual average expense incorporating both 10% DeskCredit Reward (Free 100 DeskCredit upon purchase of $1,000) and $10 Discount on Every Visit.
 
As an illustration, for weekdays 3-hour pass of $98:
DeskSmart Premium can enjoy “$10 Discount on Every Visit” – which is $88; and 88 DeskCredit would be deducted. Incorporating the 10% off when purchasing the DeskCredit, the actual average cash spent would be $79 as shown.

Question 7

Pay for others - 會員可以用DeskCredit幫朋友付費嗎？

Accepted Answer

DeskSmart Premium會員是個人會藉，但會員本人可以用其DeskCredit幫同行朋友支付當日到訪費用。唯會員本人需「同行」及消費，並於check-out時出示QR Code以使用帳戶內的DeskCredit。DeskSmart Premium membership is an individual non-shareable membership. Member can use DeskCredit to pay for a his/her accompanying guest(s). However, to use the accounts DeskCredits, the member must be present on-site and provide a valid QR Code at the check-out.

Question 8

Transfers and Refunds – DeskSmart Premium及DeskCredit可以轉讓嗎？

Accepted Answer

所有DeskSmart Premium及DeskCredit只限於登記本人使用, ⼀經成功購買，均不可轉讓、退款或兌換現⾦。

The DeskSmart Premium membership can only be used for the specific registered user only. DeskCredit is non-transferrable, non-refundable and cannot be redeemed for cash.

Question 9

Share My Account - 我可以用與其他人共用一個戶口嗎？

Accepted Answer

DeskSmart Premium 是個人制會籍，不可以與其他人共用的。帳戶只能由登記本人使用，不可轉借、出租、出讓或與他人共用。使用會籍享用相關優惠及服務時，當值店員有權要求會員以身份證明文件或已登記的手機號碼認證，以核實帳戶本人身份。如發現帳戶由非登記人使用，為確保帳戶安全，Desk-one有權拒絕提供相關優惠及使用帳戶的DeskCredit。如因特別情況需要共享帳戶，例如 公司團隊 或 未成年之使用者，Desk-one有其他的計劃如 Corporate Plan 及 Family Plan。如有興趣，可以與我們查詢。DeskSmart Premium is an individual membership, and cannot be shared with other users. The account could only be used by the registered account holder and cannot be lent, rented out, sold or shared with others.When using membership benefits and services, on-duty staff may request the user to provide identification document(s) at check-in /check-out. If it is found that the account is not being used by the registered user, Desk-one reserve the right to withhold the related member benefits and access to the account's DeskCredit for account's safety reason.If you require a special share-able account, like for Corporate Teams and/or Minor Users, we have special Corporate Plan and Family Plan for that purpose. If this is of interest, please feel free to contact us.

DeskSmart premium Membership

HK$80/year

每次到訪即減$10 (低至$128 / Day Pass)

DeskCredit 充值 $1,000送$100

尊享會員價

1 Hour Pass

$40 (Original Price: $50)

3 Hours Pass

Weekdays

Weekends

$108

Day Pass

Weekdays

$128

$148

PAY WITH DESKCREDITS

HK$1 = 1 DeskCredit

180天有效期無限延長

可幫他人付費

適用於單次到訪/月費計劃

Premium Visits with Mobile Experience

享用網站內的會員專屬頁面，便利每次的到訪流程，全年盡享獨家禮遇。 Enjoying our member exclusive webpage for a smoother visit and special benefits

GO DESKSMART PREMIUM

成功登記後，於下⼀⾴完成付款。

Complete the payment on the next page.

Frequently Asked Questions

DeskSmart Premium Validity — 會籍之有效期為多少？

What’s DeskCredit — DeskCredit有甚麼⽤途？

DeskCredit Top-up Options - DeskCredit之充值金額有甚麼選項？

DeskCredit Validity — DeskCredit之有效期為多少？

$10 Per Visit Discount – 如何享⽤$10到訪優惠？

DeskSmart Premium Visit Price – 上述價⽬表的價格是怎樣計算的？

Pay for others - 會員可以用DeskCredit幫朋友付費嗎？

Transfers and Refunds – DeskSmart Premium及DeskCredit可以轉讓嗎？

Share My Account - 我可以用與其他人共用一個戶口嗎？

About Us

For Everyone

Community

Work with Us

For Business

DeskSmart premium
Membership

每次到訪即減$10
(低至$128 / Day Pass)

DeskCredit 充值
$1,000送$100

$40
(Original Price: $50)

享用網站內的會員專屬頁面，便利每次的到訪流程，全年盡享獨家禮遇。
Enjoying our member exclusive webpage for a smoother visit and special benefits