常見問題 Frequently Asked Questions
What’s DeskCredit — DeskCredit有甚麼⽤途？
DeskCredit適⽤於繳付Desk-one及glue 提供的單次到訪⽅案，包括所有Hour Passes、Day Passes 及使⽤ Private Rooms之費⽤。惟不適⽤於購買任何⽉費計劃、寄賣商品、場地租借等其他服務。
DeskCredit may only be used to settle payments for all single visit plans provided by Desk-one or Glue, including our Hour Passes and Day Passes, as well as charges for Private Rooms. Kindly note that DeskCredit may not be used to settle payments for any Month Plans, consignment items and/or venue hire related fees.
DeskCredit Validity — DeskCredit之有效期為多少？
DeskCredit之有效期為購買⽇起計90⽇。於有效期內再次充值，過往餘額均會以最新⼀次充值的有 效期計算，⽽有效期的延長次數不設上限。
例如：
．你在3⽉1⽇購買了500 DeskCredit，有效期將⾄5⽉29⽇。
．5⽉28⽇，假設你的餘額為250 DeskCredit，⽽你於當天充值200 DeskCredit，共450 DeskCredit 的有效期將統⼀定為8⽉25⽇。
．如5⽉29⽇或之前沒有進⾏充值，剩餘的DeskCredit（如有）會在5⽉30⽇歸零處理，不設退款。
DeskCredit is valid for 90 days from the date of purchase. Upon topping up of new Deskcredit within the validity period, the expiry date of all remaining unexpired DeskCredit shall be extended following that of the new purchase.
Example:
．Upon purchasing of 500 DeskCredit on 1-March, the expiry date would be 29-May.
．If you have 250 DeskCredit remaining on 28-May, and decided to top-up another 200 DeskCredit on that day, the total of your 450 DeskCredit would have its expiry date extended to 25-August.
．If there is no top-up on or before 29-May, all remaining DeskCredit (if any) would automatically expire and re-set to 0 on the 29-May.
Transfers and Refunds – DeskSmart Premium及DeskCredit可以轉讓嗎？
所有DeskSmart Premium及DeskCredit⼀經成功購買，均不可轉讓、退款或兌換現⾦。
DeskCredit is non-transferrable, non-refundable and cannot be redeemed for cash.
DeskSmart Premium Validity — 會藉之有效期為多少？
DeskSmart Premium之有效期為⼀年（365⽇），並由完成付款（$280）的當⽇起計算。
DeskSmart Premium is valid for 365 days from the day of purchase.
DeskSmart Premium Visit Price – 上述價⽬表的價格是怎樣計算的？
價⽬表上「DeskSmart Premium with DeskCredit」之價格為你的實際現⾦⽀出，即包含了享⽤買 1,000送100 DeskCredit之「9折充值獎賞」，以及「$10到訪優惠」後之價格。
由於「9折充值獎賞」將於充值DeskCredit時獲享，所以到訪時，需付⾦額會以扣除「$10到訪優 惠」後計算。只要以DeskCredit結帳，實際⽀出便等同價⽬表上之價格。
例⼦：
．平⽇3⼩時收費為$88，享⽤DeskSmart Premium之「$10到訪優惠」後為$78。
．如以DeskCredit⽀付費⽤（即 78 DeskCredit），於計算DeskCredit「9折充值獎賞」後，實際現 ⾦⽀出為$70。
The stated amounts under the “DeskSmart Premium with DeskCredit” column reflects the actual average cash expense incorporating both 10% DeskCredit Reward (Free 100 DeskCredit upon purchase of $1,000) and $10 Discount on Every Visit.
As an illustration, for weekdays 3-hour pass of $88:
DeskSmart Premium can enjoy “$10 Discount on Every Visit” – which is $78; and 78 DeskCredit would be deducted. Incorporating the 10% off when purchasing the DeskCredit, the actual average cash spent would be $70 as shown.
$10 Per Visit Discount – 如何享⽤$10到訪優惠？
每次到訪Check-in時，向職員出⽰有效DeskSmart Premium帳⼾內的QR Code，即可享⽤$10到訪 優惠。此優惠適⽤於所有「單次到訪⽅案」，包括Hour Passes、Day Passes及Private Rooms之使 ⽤（⽉費計劃除外）。如未能提供QR Code，優惠將不會計算或補發。
Present your profile QR Code to our staff member for check-in to enjoy $10 discount. This discount is applied only to all single visit plans, including our Hour Passes and Day Passes, and charges for Private Rooms (exclude Month Plans).
